Frequently Asked Questions

Is this item in stock?Availability can represent physical stock, available-to-order stock, or a temporarily unavailable item. What should I do if an item is out of stock?Use Notify When Available on the product page instead of contacting support for a manual stock check. Can I cancel my order?Cancellation depends on how far the order has progressed and should be requested as soon as possible.

What does my order status mean?Your Order History shows the latest stage of preparation and shipment. Why is my order still Processing?Processing usually means your order is still being prepared and does not by itself indicate a problem. What does the expected dispatch date mean?It is the date by which we currently expect your order to leave preparation; it is not the delivery date. What if my expected dispatch date has passed?If the expected dispatch date has passed and the order has not shipped, your Order History will show that preparation is taking longer than expected.

When will I receive my tracking number?Final tracking is provided after the international shipment has been processed by the final carrier. Do you ship to PO Boxes, APO or FPO addresses?No. We do not ship to APO or FPO addresses or to PO Boxes.

Do I have to pay customs duties or VAT?Import duties, VAT and other local charges are determined by the destination country and are normally the buyer’s responsibility.

How can I return an item?Contact us within 3 days of delivery if we supplied the wrong item or the item does not work. Other returns are not accepted. My item arrived damaged or incorrect. What should I do?If you received the wrong item or an item that does not work, contact us within 3 days of delivery and keep the item unused with all packaging and papers. How does warranty service work?After the initial 3-day return period, or for used items, warranty cases can only be accepted for repair or exchange based on an official service center conclusion. What is your return policy?Returns are accepted only if we supplied the wrong item or the item does not work, and you notify us within 3 days of receiving it. When is a return not accepted?Returns are not accepted for change of mind, parts or accessories, cosmetic or specification complaints within manufacturer tolerances, and the other cases listed below. Who pays return shipping and customs charges?Shipping fees and customs taxes are the buyer responsibility and are not paid, covered or refunded, except for airmail return shipping during the initial 3-day wrong or non-working item period.

Are Sakura Watches products genuine?Yes. Products sold by Sakura Watches are genuine and sourced through legitimate channels. Can you choose a watch with the most aligned bezel, hands or indexes?No. We do not select individual watches based on bezel, hand or index alignment because this is not considered a manufacturer defect. Why do the watch colors look different from the product images?Product images may look different from the actual watch, and manufacturers may change appearance without prior notice. This is not accepted as a return reason.

What payment methods do you accept?The payment methods currently available to you are shown at checkout and can vary by destination or currency.

Where can I check the latest information about my order?Your Sakura Watches account and Order History are the primary source for order-specific status information.