FAQ

All watches sold from Sakura Watches are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipped in watch box with documents.

Yes, just provide us with the shipping address you wish to have your watch delivered to. If your shipping address is in a country different from your billing address, we may ask you for additional information before we ship your order.

Please note, that in all cases we will use the address provided by PayPal to ship your order.

For exports, SakuraWatches.Com does not charge any additional tax on the prices listed on our website. You only pay what you see. For some countries, you may be charged import tax by the customs of your country which is the same as the GST or VAT in your country. However, in such rare cases even with the tax you will end up saving substantially by shopping with us.

We ship to all major international locations. For a complete list of countries we ship to and shipping information, please click here: Shipping Information. If your country/territory is not in the list, email us and we will quote you on whether we can ship to your address and the shipping expenses.

Once we ship your order, we will send you an email confirming shipment together with a Registered mail reference number or a EMS tracking number that you can use to check the status of your package online. You can also check the status of your order here: Order History.

We will ship out your watch by EMS or by Registered Parcel, depending on which option you chose while checking out. Both methods of shipping are safe, and require acknowledgement of receipt of package by the recepient.

We will accept postage paid returns if we provide with wrong item or the one doesn't work. Please tell us within 3 days after you receive it. Items must be in original packaging with all papers. Please refer to our refund and exchange policies for more information. You can also email us to enquire.

Please Contact us and we will reply back to you as to the availability of the particular watch.

Write to us with the model name and we will see if we can get hold of it for you.

We accept all major credit cards through PayPal.  This form of payment is completely safe. PayPal is endorsed by eBay and trusted by millions. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either. Only PayPal uses that information to process the payment.

Once we send out your item for shipment, we will send you an email with the tracking number for your package(s).

We normally ship your watch within 1-3 days after you have successfully placed your order from our stock. In some cases shipping may take up to 5-7 business days, you will be notified. For special order and pre-order items it may take more time to ship your order, we will inform you. We aim to ship your order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by EMS courier or your local post office in case you are unreachable. If your delivery status shows a delay of more than 5 business days, we will attempt to contact you.

1. Only 100% brand new and authentic watches. All our watches are brand new, original and authentic timepieces. You can buy from us with confidence. Plus all items listed as in-stock on our website are actually in physical stock with us. 

2. Lowest Price Guarantee. Our prices are amongst the lowest you will find anywhere. 

3. Worldwide Shipping. We ship to all major destinations in the world (Asia, US, Australia, Europe). Your watches are carefully and securely packed in boxes with layers of impact-proof bubble wrap.

4. 100% Safe Shopping. All our payments are processed by PayPal. PayPal is an internationally well-known company with extremely strong security measures in place. We do not ask for or have access to your credit card information and we do not store it anywhere. Our website is secured by SSL 256-bit encryption certificate for safe online shopping.