Returns are limited to wrong or non-working items
We accept a return only when we supplied the wrong item or when the item does not work.
Please contact us within 3 days after you receive the item. Airmail return-shipping costs will be covered only during this 3-day period.
The item must be unused and returned in its original packaging with all papers and included documentation.
After the 3-day period
Items reported after the 3-day period, as well as used items during the warranty period, can only be accepted for repair or exchange based on an official service center conclusion.
Shipping and customs costs
Shipping fees and customs taxes are the buyer responsibility. They are not paid, covered or refunded by Sakura Watches except for the airmail return-shipping exception described above during the initial 3-day period.
Please contact us before sending anything back so we can provide the correct instructions.