Returns & Warranty

Who pays return shipping and customs charges?

Shipping fees and customs taxes are the buyer responsibility and are not paid, covered or refunded, except for airmail return shipping during the initial 3-day wrong or non-working item period.

Shipping and customs costs

Shipping fees and customs taxes are the buyer responsibility. They are not paid, covered or refunded by Sakura Watches.

The only exception described in our return policy is airmail return-shipping cost when we supplied the wrong item or the item does not work and you notify us within 3 days after receiving it.