SAKURA WATCHES SUPPORT
Help Center
Find answers, get information, and shop with confidence.
Everything you need to know about ordering, preparation, shipping, customs, returns and more.
Popular:
YOUR ORDER
Check your order status
Sign in to see the latest preparation stage, expected dispatch information and tracking for your orders.
Not registered yet? Create an account
Order journey5 STEPS FROM ORDER TO DELIVERY
1
Ordered
2
Preparing
3
Shipping facility
4
International dispatch
5
Shipped
Your Order History shows the current stage, expected dispatch information and final tracking when available.
BROWSE BY TOPIC
What can we help you with?
Orders & Availability
Stock, ordering, changes and cancellations
7 articlesOrder Preparation
Processing time, dispatch dates and order status
7 articlesShipping & Tracking
DHL / FedEx, delivery and tracking information
7 articlesCustoms & Duties
Import taxes, declarations and customs questions
4 articlesReturns & Warranty
Returns, exchanges and warranty support
6 articlesProducts & Authenticity
Genuine products, manuals and watch functions
6 articlesPayment
Accepted payment methods and payment security
2 articlesGeneral Information
About Sakura Watches and contacting us
2 articlesQUICK ANSWERS
Popular questions
Are Sakura Watches products genuine?Yes. Products sold by Sakura Watches are genuine and sourced through legitimate channels.Do I have to pay customs duties or VAT?Import duties, VAT and other local charges are determined by the destination country and are normally the buyer’s responsibility.How can I return an item?Contact us within 3 days of delivery if we supplied the wrong item or the item does not work. Other returns are not accepted.Is this item in stock?Availability can represent physical stock, available-to-order stock, or a temporarily unavailable item.What does my order status mean?Your Order History shows the latest stage of preparation and shipment.What payment methods do you accept?The payment methods currently available to you are shown at checkout and can vary by destination or currency.When will I receive my tracking number?Final tracking is provided after the international shipment has been processed by the final carrier.Can you declare a lower customs value?No. Customs documents are completed using the actual value of the ordered goods.
CAN'T FIND THE ANSWER?
We're here to help
If you couldn't find the answer, our support team will be happy to assist you.
Worldwide shippingDHL / FedEx
Genuine productsAuthentic timepieces
Clear order updatesSelf-service status
Dedicated supportWe're here to help